FAQ

PLACING AN ORDER

• An item is showing as in stock, is it really?

  Yes it is! We are very honest about stock levels. If an item is showing as in stock, it truly is. We want to provide our customers with the best service possible and therefore stock products in depth.  If for any reason we are out of stock, the item will show as available to order and an estimated time frame for delivery is shown ie 28 days. These are estimates based on usual delivery times from our suppliers. Sometimes they are faster but please assume it will be the time shown. In very exceptional circumstances, delay in production or perhaps a hold up at customs, your item may take a few days longer than estimated. If we are advised of any major delay we will advise you as soon as we know and offer an alternative if appropriate. This is very unusual however and generally your order will be with you in the advised time.

      

• How long will my order take to arrive?

  We ship every working day excluding Mondays. If the items ordered are showing as in stock, they will be packed and sent to you within 24 hours of receipt of your order. We send orders first class delivery  to most destinations in the UK you will then receive your parcel normally within 1-2 working days after posting.

   

• What happens next?

  As soon as your order is dispatched you will receive a confirmation email. Please check your spam folder. We dispatch orders which are in stock every working day excluding Mondays and Weekends. 

MY ACCOUNT

PURCHASING SKATES

• Do you sell skates on your website?

  At present we choose not to sell all of our skates online. We feel fitting skates correctly by measuring your feet is very important and so we offer this service at our Chelmsford store. If you are simply replacing like for like as your current boots are worn then please do contact us and we would be happy to arrange this for you.

• I’m literally just starting out in skating, do you have boots for me?

  Indeed we do. We stock boots perfect for absolute beginners, grade skaters, competitive skaters and very high level. Come in and have a chat with one of our very friendly & helpful staff.

WHAT SIZES DO YOU STOCK

• Do you only stock clothing suitable for children?

  Absolutely not. We understand that skaters come in all ages, shapes, sizes and of course experience. We stock clothing to fit very young skaters right up to adult (we carry up to Adult Extra Large). You don’t have to be sparkly either! We have many adults ordering from us or visiting our shop regularly who want comfort and elegance. We also stock an ever growing range of boys/men’s clothing & accessories as they are often not catered for.